PUG Leadership

Protech User Group (PUG) is an independently governed and managed group of Protech customers and elected leaders. The mission of the Protech Users Group is to enhance the usefulness of Protech supported tools for all users and organizations. PUG members are dedicated to helping each other with the functional use of Protech tools by sharing best practices, business processes, and innovative ideas and configurations.  PUG aims to maintain a symbiotic relationship with Protech by channeling feedback on the customer experience to Protech staff to assist in focusing support and development efforts.

PUG Leadership Committee

Kim_Klotz.pngKim Klotz, Chair
Committee Term (04/01/2018 — 12/31/2021)
Chair Term (05/01/2020 — 12/31/2021)
Senior Business Systems Analyst, National Funeral Directors Association
Areas of Expertise: Executive Management, MX Online Power User, UX Online Power User, and Big-Picture Organizational Thinking.


Missy CasnerMissy Casner
Committee Term (04/01/2018 — 03/31/2021)
Past Chair Term (10/01/2018 — 4/30/2020)
Database Administrator/Developer, American Camp Association
Areas of Expertise: Past PUG Chair, .Net/CRM developer, Business Analyst/Database Administration, MX Online Power User, SRSS Report Developer, UX Online Power User, and Web Developer.

me.jpgCharlotte Hannagan
Committee Term (01/01/2020 — 12/31/2022)
Senior Membership Database Manager, Institute of International Finance
Areas of Expertise: Contacts and Account Management, Advanced Find Queries, and System Configurations.

Margaret_Harris.pngMargaret Harris
Committee Term (04/01/2018 — 03/31/2021)
Assistant Vice President of Information Technology, Medical Society of Virginia
Areas of Expertise: Data Governance, Contact & Account Management, Advanced Find, Marketing List Management.

Keri_Hazelton.jpgKeri Hazelton
Committee Term (01/01/2020 — 12/31/2022)
Coordinator, Information Technology Applications, Association to Advance Collegiate Schools of Business
Areas of Expertise: Business Analysts/Database Administrator, CMS platform Administrator & Web Developer

Renalin_Malvar_Ledda.pngRenalin J. Malvar-Ledda
Committee Term (04/01/2018 — 12/31/2021)
Senior Director of Events and Operations, American Association of Hip and Knee Surgeons
Areas of Expertise: Contact, Account, and Committee Management; Event Setup and Registration; and Advanced Find Queries

Jeff RandallJeff Randall
Committee Term (01/01/2019 — 12/31/2021)
Software Development Manager, American Wind Energy Association
Areas of Expertise: .Net/CRM Developer, Business Analysts/Database Admin, CMS Platform Administrator, and Web Developer.
Jen_Sharp.pngJen Sharp
Committee Term (04/01/2018 — 12/31/2021)
Director of Information Technology, United States Parachute Association
Areas of expertise: DNN, HTML, javascript, CSS, and Database Structure.